CDI – Senior Customer Application Engineer

CDI

Job Description Summary
The Senior Application Engineer (AE) is a role, being part of Customer Support team, that is the interface between the Engineering team in offshore business and the Sales and Tender team for any Request for Quotation (RfQ) received for the HALIADE X wind turbine, with also the possibility of supporting the execution face of the opportunity once contract signed.

Job Description
The Senior Application Engineer (AE) is a role, being part of Customer Support team, that is the interface between the Engineering team in offshore business and the Sales and Tender team for any Request for Quotation (RfQ) received for the HALIADE X wind turbine, with also the possibility of supporting the execution face of the opportunity once contract signed.

The main responsibilities of this role are :

  • Analyzing the Employer Requirements (ER) received and standards applicable for any opportunity that is decided to quote.
  • From this analysis, the AE shall identify any deviation in comparison to the product.
  • Identify the adjustments (Design to Order, DTO) to be done in the product to fulfill the ER, including the cost associated.
  • Identify adjustments to be done (Design to Order, DTO) due to the applicable  standards.
  • DTOs definition following the corresponding process
  • DTOs result shall be shared with Sales and Tender point of contact to take into account in the budget.
  • Provide  technical leadership to the application engineering team and mentor team members and drive best practices and learnings from one opportunity to another
  • Liaise between customers and Engineering regarding balance of plant equipment for configuring interfaces, safety protections, and control systems for both the wind turbine and the entire wind farm
  • Establish and maintain relationships with both external and internal representatives to ensure that customer requirements are ultimately understood and achieved
  • Provide timely & accurate responses to customer technical inquiries and issues, efficiently leveraging our global matrixed engineering organization as needed
  • Develop the engineering schedule with the support of the scheduling team if working during the execution phase of the contract (OTR)

From the RfQ analysis the AE will also identify the Features and Accessories (F&A) to be costed in the budget of the opportunity to send the firm bid.

In his/her function, the AE will clarify additional risks based on specific requirements from client and/or market, including duties to ensure Technical Regulation and Standards processes are applied in each case.

The AE will be responsible to create for Engineering team’s scope, for every bid :

  • The Scope of Work Matrix
  • Risk Assessment Matrix (RAMP)
  • Deviation list from ER
  • Cost and concept of the DTOs
  • F&A
  • Cost of the standard work of Engineering for the project execution (POH).

The creation and maintenance of the technical commercial documentation related to the product and the coordination of the different contributors to this task (Application Engineering Center, Subsystem Engineers, etc.) are essential tasks within the role.

The AE will work closely with the Tender Manager in order to support clarifications based on employer requirements in documentation or face to face meetings with client experts and Technical Due Diligence (TDD), as well as to Identify project opportunities increasing project margin and drive associated DTOs or Variation Orders.